Frequently Asked Questions

Where do I send my PO? Where do I send my Artwork?

Orders and artwork must be sent to An acknowledgment of receipt will be sent for all orders.


Is there a charge for proofs or virtuals?

No. We offer free virtual logo placement so that you can see how your company’s logo(s) may look on our product(s). Please contact your sales rep or to request virtual images.


When can I expect a proof?

Please allow 24-72 hours from the time we receive your print-ready artwork to receive your first proof.


Are sew-outs provided for embroidery orders?

An sew-out proof is provided free of charge on all new digitized designs UPON REQUEST.  Please allow 4 business days for completion of the sew-out. We will email an image of the sew out.  If you would like the actual sew-out swatch, please provide a third-party account number.


Are pre-production photographs provided at no charge?

No, if you require a photograph of the first run item before proceeding with the order, a $15 charge will be incurred.


What type of art file is required for production?

For all decorating processes, we require clean, crisp, high-resolution artwork. Vector artwork is required, with all fonts converted to outlines. Acceptable file types include: AI, EPS, PDF.


Can I provide a .DST file?

Yes, when you provide a DST file within the specified decorating area of the bag, the $100(G) set up charge is waived. A copy of the logo designating color location is also required.


How small can text be sewn on embroidery orders?

Text on embroidery can be no smaller than 0.25” high. We may recommend removing a tagline from a logo if it does not fit within these standards at the maximum embroidery area.


Is there a charge for PMS matching?

No. PMS numbers are required for production on Embroidery.


What if I need to change or cancel my order?

In the event that changes need to be made to an order after it’s been confirmed to have been released to production, there is no guarantee we will be able to accommodate the request without incurring additional charges. Please call customer service at 954-580-8494 and speak to a representative and also email to confirm the changes in writing.


Is there a fee for drop shipments?

Drop shipments will incur a $5.00 charge per location after the first location, plus freight.


What is the charge for insertions or inclusions or items, labels, stickers, etc

This is available in most cases. Please contact your sales person for a quote.


What is your resale policy?

Products in this catalog are intended solely for the CORPORATE MARKETS sector. They can only be resold to purchasers who will use them as incentives and promotions and will not sell them to consumers or persons likely to resell them, directly or indirectly, to consumers. Any warranties, including without limitation, implied warranties or merchantability and of fitness for any particular use will not apply to products resold in violation of this limitation, and ordering from this catalog, customers agree to this restriction.


Do I need to set up an account?

Yes, we require an account to be setup and certificate of Tax Exemption provided.


What type of credit cards are accepted?

We accept all major credit cards including, Visa, MasterCard, Discover and American Express.


How is your pricing listed?

The pricing listed is blank pricing. Decoration charges are additional.


What is your return policy?

Merchandise returns are not accepted without a return authorization number. To obtain a return authorization number, contact us via email at Please provide a purchase order number and/or invoice number, item, quantity, and reason for return.

Returns are accepted up to 30 days from the date of the original invoice. We do not accept returns on product that is not in its original packaging, imprinted, discontinued, damaged, or used. The RA number must be clearly marked on the outside of each box.

All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For 3rd parties it is the distributors and decorator’s responsibility to verify shipments. A 15% restocking charge may be assessed for return of non-decorated goods at the discretion of Group III.

All returns are to be shipped freight prepaid. Collect shipments cannot be accepted. Any additional charges for storage and/or redelivery will be the responsibility of the distributor and should be settled directly with the freight carrier. Sample purchases are final and not eligible for returns or exchanges.


How do I place a rush order?

Expedited orders may be available; however applicable rush charges will apply. Please contact your sales representative for specific details. When sending in a PO that requests a rush, please indicate that by including “RUSH” in the subject line of your email.


Do you have rush fees?

A minimum $50 rush fee will apply for any order with expedited production time whenever it can be accommodated.


What is your sample policy?

All single piece blank sample orders will receive Column 1 pricing less 50%.  No returns on sample orders.  


How do I obtain a catalog?

Email to request a copy of our catalog, shipped free of charge.


Our catalog also available at this link CLICK HERE.


How long does it take to ship out a blank order?

Blank orders will ship in 2–3 working days via regular FedEx Ground service unless otherwise specified.


Group III International, Inc. will not be liable for delays in delivery or product availability due to customs, shipping, or natural disasters.


Can you ship internationally?

No, we currently service Corporate Orders for North America only.


Can you ship on 3rd party accounts?

Yes, please provide the FedEx or UPS number and billing address on your PO. FedEx Ground is the default method unless otherwise specified on the PO or as part of your account information.