General Information
Orders / Artwork / Proofs
Orders and artwork for Group III Co, must be sent to corporders@groupiiico.com. An acknowledgment of receipt will be sent for all orders. All pertinent order information and acceptable art file(s) must be received to avoid delays in delivery.
Proofs
A paper proof will be provided at no charge on all new orders. Please provide a valid e-mail address to receive your proof.
Artwork
For all decorating processes, we require clean, crisp, high-resolution artwork. Vector artwork is required, with all fonts converted to outlines. Acceptable file types include AI, EPS, PDF and DST. Text on embroidery can be no smaller than 0.25" high.
Imprint Color Matching
PMS numbers are required for production on Embroidery. There is no charge for PMS matches.
PMS colors are converted to corresponding CMYK colors to achieve close equivalents. When CMYK equivalent is not sufficient, please call Customer Service to discuss alternatives.
CHANGES / CANCELLATIONS
All changes/cancellations must be in writing and confirmed; verbal notification will not be accepted. Changes to orders may affect ship dates as well as setup charges. No changes (increases, decreases, colors, etc.) will be accepted once your order has been released to production. All claims and discrepancies must be reported within 5 days of receipt of merchandise. Cancelled orders are subject to an $85.00 (X) charge in addition to all other costs incurred up to cancellation including the cost of digitizing, screens, film, electronic files, dyes, proofs, and sew-outs.
DROP SHIPMENTS
Multiple drop shipments will incur a $5.55 (X) charge per location, plus freight.
INSERTIONS
Insertions are available. Please contact us for a quote.
NO RESALE POLICY
Products sold to the CORPORATE MARKETS sector can only be resold to purchasers who will use them as incentives and promotions and will not sell them to consumers or persons likely to resell them, directly or indirectly, to consumers. Any warranties, including without limitation, implied warranties, or merchantability and of fitness for any particular use will not apply to products resold in violation of this limitation, and ordering from this catalog, customers agree to this restriction.
PAYMENT TERMS
We accept Visa, MasterCard, and American Express.
MINIMUMS
There is a 25-piece minimum on all decorated orders.
PRODUCTS / PRICING
All pricing listed on the product pages is for blank product and is subject to change. For additional charges, refer to the Decoration Information at the end of each section. Please feel free to visit www.wenger-swissgear.com for current pricing and to view more of our product offering.
RETURN POLICY
Merchandise returns are not accepted without a return authorization number. To obtain a return authorization number, contact us via email at corporders@groupiiico.com. Please provide a purchase order number and/or invoice number, item, quantity, and reason for return.
Returns are accepted up to 30 days from the date of the original invoice. We do not accept returns on product that is not in its original packaging, imprinted, discontinued, damaged, or used. The RA number must be clearly marked on the outside of each box.
All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For 3rd parties it is the distributors and decorator’s responsibility to verify shipments. A 15% restocking charge may be assessed for return of non-decorated goods at the discretion of Group III.
All returns are to be shipped freight prepaid. Collect shipments cannot be accepted. Any additional charges for storage and/or redelivery will be the responsibility of the distributor and should be settled directly with the freight carrier. Sample purchases are final and not eligible for returns or exchanges.
RUSH CHARGES
Expedited orders are typically available, subject to production capacity at the time of proof approval and will incur up to a $65.00 (X) rush charge. Please contact our Customer Service Department for specific details. Group III Co. will not be liable for delays in delivery or product availability due to customs, shipping, or natural disasters.
SAMPLE POLICY
All single piece blank sample orders will receive Column 1 pricing less 50%. No returns on sample orders.
SHIPPING
Blank Products: Ship within 3 business days via regular FedEx Ground service, unless otherwise requested.
Decorated Products: Refer to the specific decoration categories for lead time. Travel Gear: F.O.B. Truesdale, MO 63380.
All other products: F.O.B. Pompano Beach, FL 33069. Group III Co. will not be liable for delays in delivery or product availability due to customs, shipping, or natural disasters.
VIRTUAL IMAGE
Group III offers virtual logo placement at no charge. Please contact your sales representative to request virtual images.